Terms of use

Welcome to the BIOVEA Website ("Site"). This Terms of Use Agreement ("Agreement") sets forth the Agreement between BIOVEA, ("we", "us", or "our") and each user ("user", "your" or "you") governing the use by you of this Site, Please read this Agreement before using this Site. By using this Site, you agree to be bound by the terms of use contained in this Agreement. By accessing this Site you agree that you have read, understand and agree to be bound by the terms of this Agreement and to comply with all applicable laws and regulations. You agree to regularly review this Agreement for any changes or modifications. Your continued use of this Site means that you accept any changes or modifications to this Agreement.

Not Healthcare Advice

This Site is not intended to provide diagnosis, treatment or medical advice. Products, services, information and other content provided on this Site, including information that may be provided on this Site directly or by linking to third-party websites are provided for informational purposes only. Please consult with a physician or other healthcare professional regarding any medical or health related diagnosis or treatment options. Information provided on this Site and linked websites, including information relating to medical and health conditions, treatments and products may be provided in summary form. Information on this Site including any product label or packaging should not be considered as a substitute for advice from a healthcare professional. This Site does not recommend self-management of health issues. Information on this Site is not comprehensive and does not cover all diseases, ailments, physical conditions or their treatment. Contact your healthcare professional promptly should you have any health related questions. Never disregard or delay medical advice based upon information you may have read on this Site. You should consult your physician about interactions between medications you are taking and nutritional supplements. Always check the product label or packaging prior to using any product. If there are discrepancies, customers should follow the information provided on the product label or packaging. You should contact the manufacturer directly for clarification as to product labeling and packaging details and recommended use. BIOVEA is not liable for any information provided on this Site with regard to recommendations regarding supplements for any health purposes. BIOVEA makes no guarantee or warranty with respect to any products or services sold. BIOVEA is not responsible for any damages for information or services provided even if BIOVEA has been advised of the possibility of damages.

Copyright, Trademarks and other Intellectual Property

You acknowledge that all materials on this Site, including this Sites design, text, graphics, sounds, pictures, software and other files and the selection and arrangement thereof, (collectively, "Materials"), are the property of BIOVEA and are subject to and protected by copyright and other intellectual property laws and rights. The trademarks, service marks, trade names, and logos (collectively, "Marks") contained on this site, including without limitation BIOVEA® are the sole property of BIOVEA and may not be copied or otherwise used, in whole or in part without the prior written authorization of BIOVEA. In addition all page headers, custom graphics and custom icons are Marks of BIOVEA and may not be copied or otherwise used, in whole or in part without the prior written authorization of BIOVEA. Other copyrights, trademarks, product names, company names, logos or intellectual property are the property of the respective owners with all rights reserved. Any use of any Materials or Marks owned by BIOVEA is considered an infringement or our intellectual property rights (including patent rights) and will be legally pursued as such. By agreeing to the Terms of Use, you agree that you will not use any text, photos, likenesses or other copyrighted or protected material of BIOVEA or of other third parties.

Liability Disclaimer

You agree that the use of this site is at your sole risk. This site and the materials contained herein are provided on an "as is" and "as" available" basis, except as otherwise expressly provided in this agreement. BIOVEA and other affiliated companies and their respective officers, directors, employees and other representatives (collectively, "BIOVEA entities") expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. BIOVEA entities make no warranty that this site will meet your requirements, this site will be timely, secure, timely, error free or uninterrupted, the results obtained from this site will be accurate or reliable, the quality of any products, services, information or other material obtained by you through this site will meet your expectations and any site errors will be corrected. Any material downloaded or otherwise obtained through this site is done at your own risk and you are solely responsible for any damage to your computer system or loss of data that results from the download of any material. No information obtained by you from BIOVEA entities or through this site shall create any warranty not expressly stated in this agreement. All products and services purchased through this site are subject only to any applicable warranties of their respective manufacturers, distributors or suppliers. If any, to the fullest extent permissible by applicable law, the BIOVEA entities disclaim all warranties of any kind, either express or implied, including, any implied warranties, with respect to the products and services listed or purchased on this site, without limiting the generality of the foregoing, the BIOVEA entities expressly disclaim all liability for product defect or failure, claims attributable to normal wear, product misuse or modification, abuse, incorrect product selection and not following printed directions. To the maximum extent permitted by applicable law, in no event shall BIOVEA entities be liable for any damages of any kind arising out of, in connection with or relating to the use of or inability to use this site, including any liability as a, publisher of information, reseller of any products or services, for any defective products, for any incorrect information or inaccurate information, for any unauthorized access to or disclosure of your transmissions or data, for statements or conduct of any third party on this site or for any other matter relating to this site or any third party website. This is a comprehensive limitation of liability that applies to all damages of any kind, including any direct, indirect, incidental, special or consequential damages (including damages for loss of business, loss of profits, loss of good will, loss of use, loss of data, cost of procuring substitute goods, services or information, litigation or the like), whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if an individual advises of the possibility of such damages. The limitations of liability set forth herein are fundamental elements of the basis of the arrangement between BIOVEA and you. The products, information and services offered on and through this site would not be provided without such limitations, notwithstanding the foregoing, the sole and entire maximum liability of BIOVEA entities for any reason, and your sole and exclusive remedy for any cause or claim whatsoever, shall be limited to the amount paid by you for any product, information or service purchased by you from BIOVEA on this site. If you are dissatisfied with any portion of this site, or with any of the terms of use, your sole and exclusive remedy is to discontinue using this site.

Site Usage

We make no representation that Materials contained on the Site or that products described or offered on the Site are appropriate or available for use in jurisdictions outside the United States, or that this Agreement complies with the laws of any other country. Users of the Site outside the United States do so at their own initiative and risk and are responsible for complying with all applicable laws and regulations. You agree not to access the Site from any location or territory where its contents are illegal and that you and not us, are responsible for compliance with all applicable laws and regulations.

Orders, Pricing and Promotions

BIOVEA reserves the right to cancel an order at any time. If an order is cancelled, the customer will be refunded usually within 48 business hours. Availability and pricing on our websites are subject to change at anytime without notice. All free shipping promotional codes are only valid when and order is shipping to the current website’s designated country.

International Shipping

Please note large orders may be shipped in multiple packages. Shipping rates are per order, not per package. Customs policies vary widely from country to country so please contact your local customs office or tax authority for information specific to the products you are ordering. Additionally, when ordering from Biovea.com you are considered the importer of record and must comply with the laws and regulations of the country in which you are receiving the goods. We cannot be held responsible or accountable for any taxes, duties, tariffs, fines, or any quarantine fees or package warehousing fees assessed by your local customs office. If standard post is selected, Biovea.com will not be responsible for any and all packages detained, impounded or delayed by the country’s customs department. It is the full responsibility of the customer to ensure that the products ordered for personal import are allowed by their customs agency. Unless premium shipping is selected at checkout, if your order is seized, there will be no refund issued or reshipment of the order. However, we may be able to offer a store credit in the amount of your order for future purchases. If an order is delayed, we ask that you wait 75 days from your order date until we can officially declare the order as lost and issue a refund for the merchandise minus any applicable shipping charges. If and when an item is returned to us due to non-compliance issues with your country’s laws or regulations, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your credit card for the total amount of the order, minus the shipping charge, only after we receive the order back in our warehouse. In the unlikely event your order is not complete due to an item being out of stock, we ask that you wait 75 days from your order date for us to receive the product and ship it to you. If we have not shipped the product within the allotted time period, we will issue a refund for the amount of the specific product.

GoInterpay Disclaimer

(a) Payment Processing: Biovea ("Supplier") provides international payment processing and order fulfillment through its designated service provider, Calgary Foreign Exchange Ltd. (doing business as GoInterpay) ("GoInterpay") as the Merchant-of-Record. When placing an order through Supplier, your order will be processed using GoInterpay checkout and payment processing services, and you acknowledge and agree that: (a) your payment transaction will be processed via GoInterpay, not Supplier, and (b) upon successful verification and authentication by GoInterpay of payment information provided by you, GoInterpay will accept the transaction, and purchase the products from Supplier for the sole purpose of reselling such products to you at a price equal to the amounts presented to and agreed-upon by you. GoInterpay will provide the merchant or Supplier with its own payment information to purchase the products you have ordered, and GoInterpay will resell such products to you and bill the payment information you have provided. GoInterpay acquires flash title to the products when the products exit the jurisdiction of Supplier. After GoInterpay purchases and takes title to products from the the Supplier to fulfill an order you have placed, you take title from GoInterpay before the products enter the jurisdiction that you have designated as your address for delivery. All items purchased from GoInterpay are made pursuant to a shipment contract. In the event of any disparity or inconsistency between the terms of any shipment contract or order fulfilment terms, the terms of this agreement shall prevail to the extent required to resolve the disparity or inconsistency.

(b) Billing. If you provide a credit card as your tender type, your credit card will be billed by GoInterpay, and charges to your account will be accompanied by the descriptor “GoInterpay” (or such other descriptor as GoInterpay may deploy), which denotes the GoInterpay system, and that GoInterpay is the supplier whose products you have purchased through GoInterpay. If you paid using your PayPal account, charges to your account will be accompanied by the descriptor “BIOVEA VIA GOINTERPAY” (or such other descriptor as GoInterpay may deploy). In either case, you will only be billed after your products have been received, processed and shipped for delivery by GoInterpay. In the event of the receipt of any parcel from Supplier containing only part of an order, GoInterpay will process the products received, and will only bill for an amount commensurate with the price of the products therein, pro-rated amounts for shipping and/or handling, plus any duty, taxes, VAT (unless GoInterpay and Supplier offered, and you accepted, the option of having your order shipped DAP (‘delivered at place’)). Notwithstanding the foregoing, in the event of an order being fulfilled by Supplier in multiple parcels, unless expressly consented to by you, in no instance will the aggregate amount billed to you by GoInterpay exceed the total amount presented at the time of order placement by you. If there is a technical error in the GoInterpay system which processes or accepts a transaction at an exchange rate which is manifestly off-market, that transaction shall be void.